Privacy policy
Floskoop ("we", "us") makes the Floskoop app for iPhone and Android. This policy explains what we collect, why, who helps us run the service, and the choices you have. Questions: support@floskoop.com.
In short: we keep what you put into Floskoop so the app can show it back to you and your household. We don't run ads, we don't sell data, and you can delete your account and its data from the app at any time.
What we collect
| Data | Why |
|---|---|
| Sign-in details: the name, email address and (for Google) profile photo that Apple or Google share when you sign in. With Apple's "Hide My Email", we only get a relay address. | To create your account and let you sign back in. |
| What you record: entries, line items, accounts and balances, categories, budgets, goals, subscriptions, installments, shopping lists, and the people you track and what you owe each other. | That is the service: to store it and show it back to you. |
| Screenshots and photos you scan, including paper receipts. | To read the purchase out of them. See "Scans" below. |
| Questions you ask in Ask and the answers. | To answer you, and so you can see your past conversations. |
| Household details: its name, invite code and who belongs to it. | So members can share one record. |
| Notification token and preferences (from Apple or Google, depending on your phone). | To send the notifications you turned on. |
| Technical logs: IP address, device and app version, and errors, kept by our hosting provider for a short time. | To keep the service secure and working. |
We don't use advertising or third-party analytics SDKs, and we don't track you across other apps or websites.
Scans
When you scan, your screenshots or photos are uploaded and read by an automated AI system that extracts the merchant, items, fees and total. The images are deleted as soon as you save or discard the result, and any left unsaved are deleted automatically after 7 days. Only the details you save are kept.
AI processing
Reading scans and answering questions in Ask is done by AI models from third-party providers. To do this, the provider receives the images you scan, the questions you ask, and the parts of your household's records needed to answer them. Depending on the provider and plan, a provider may keep this content for a limited time and may use it to improve its services under its own terms. Don't include information in scans or questions that you don't want processed this way, such as full card numbers or passwords.
Who helps us run Floskoop
- Cloudflare hosts our servers, database and file storage, and forwards email.
- AI model providers read scans and answer questions, as described above.
- Apple and Google provide sign-in.
- Expo, Apple Push Notification service and Google Firebase Cloud Messaging deliver notifications.
They process data on our behalf to provide these functions. We don't sell or rent personal data, and we don't share it for advertising. We may disclose information if the law requires it.
Your household
Members of a household see its shared records: entries, accounts, budgets, goals, subscriptions, installments and shopping lists. Your Ask conversations, your Home layout, and the people you track are private to you unless you choose to share a person with the household.
Where data is stored
Our providers run data centres in many countries, so your data may be stored and processed outside Egypt. Data is encrypted in transit.
How long we keep it
We keep your data while your account exists. Scan images are deleted as described above. When you delete your account, your data is removed from our live systems straight away; copies in our providers' backups may remain for up to 30 days before they expire.
Deleting your account
In the app: tap your profile picture on Home, then Privacy & data → Delete account and data. If you're the only member of your household, everything in it is deleted. If you share a household, your sign-in and everything private to you is deleted, and the shared records stay with the other members. See Delete your account for details, or email us and we'll do it for you.
Your choices and rights
You can see and correct your data in the app, turn notifications off in Settings, and delete your account at any time. To ask for a copy of your data or for anything else about your privacy, email support@floskoop.com. We'll reply within 30 days.
Children
Floskoop isn't meant for children under 13, and we don't knowingly collect their data.
Changes
If we change this policy, we'll update the date at the top and, for significant changes, tell you in the app.